Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
LuminateOne Support Desk
  1. LuminateOne Support Desk
  2. Exaba Solutions Support

Exaba Solutions Support

Welcome! You can raise a support request from the options below.

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

Powered by Jira Service Management
{"xsrfToken":"fa21a8b9cc2169350cbfcc0d3a9cdf2b121ea4f6_lout","branding":{"id":"1","key":"cs","name":"Exaba Solutions Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/dd4aa7d1-69de-48d7-b152-d62ec0dbb90d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDA2ZmViYy0yOGE2LTQzYWItYjE1OS0zMjU1ZjZkMTQyMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRkNGFhN2QxLTY5ZGUtNDhkNy1iMTUyLWQ2MmVjMGRiYjkwZCI6WyJyZWFkIl19LCJleHAiOjE3OTEzMzYxNzEsIm5iZiI6MTc5MTMzNTU3MX0.KC3kKwilcg1Ama0F9u6a7oE8PSs-hPB5ofhhRufLdRQ&client=7406febc-28a6-43ab-b159-3255f6d14227&mode=fit","logoId":"dd4aa7d1-69de-48d7-b152-d62ec0dbb90d","isLogoAvailable":true,"helpCenterTitle":"Welcome to LuminateOne's Support Desk","sharedPortalName":"LuminateOne Support Desk","userInitialAnnouncementHeader":"Critical Requests","userInitialAnnouncementMessageWiki":"<p>If your issue is business critical, please call our team on 0800 110 302</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to LuminateOne's Support Desk","sharedPortalName":"LuminateOne Support Desk","announcementHeader":"Critical Requests","announcementMessage":"If your issue is business critical, please call our team on 0800 110 302","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ffcd00","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDA2ZmViYy0yOGE2LTQzYWItYjE1OS0zMjU1ZjZkMTQyMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3OTEzMzYxNzEsIm5iZiI6MTc5MTMzNTU3MX0.ug0jgOO1zhW0mWt8oMEBI4fPuyoUFjIY1kWXQlUXv_M&client=7406febc-28a6-43ab-b159-3255f6d14227&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#e8e8e8","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"cs","projectId":10022,"serviceDeskId":1,"name":"Exaba Solutions Support","description":"<p>Welcome! You can raise a support request from the options below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://luminate-studio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://luminate-studio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"27","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10531,"iconUrl":"https://luminate-studio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://luminate-studio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://luminate-studio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://luminate-studio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDA2ZmViYy0yOGE2LTQzYWItYjE1OS0zMjU1ZjZkMTQyMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS05OTcyNzQxNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3OTEzMzY3NzEsIm5iZiI6MTc5MTMzNTU3MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.FMU1-VOKI6FXyamXK_qgjm9KZaS6ZdspS4s3vfemEvU","targetCollection":"upload-user-collection--99727416","endpointUrl":"https://api.media.atlassian.com","clientId":"7406febc-28a6-43ab-b159-3255f6d14227","tokenDurationInMins":20},"locale":"en-US","i18nTranslations":{}},"sharedPortal":{"name":"LuminateOne Support Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=luminate-studio","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"fa21a8b9cc2169350cbfcc0d3a9cdf2b121ea4f6_lout","baseUrl":"https://luminate-studio.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://luminate-studio.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7406febc-28a6-43ab-b159-3255f6d14227","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"1a86ebed7fbf421cb2fc5cc5e63fa4dc","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://luminate-studio.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}